These terms and conditions apply to goods and services supplied to you – including your use of www.atsukoskitchen.com (“our Website”) – by us, “Atsuko’s Kitchen” (“us”, “we”, “our”) who operate Atsuko’s Kitchen courses classes and events.
You should read, and ensure persons that you book into a cooking class are aware of and read, these Terms & Conditions carefully before requesting our goods and services (e.g. booking a cooking class, or buying a voucher) as they set out your rights and the conditions on which we make those goods and services available to you. By requesting or using our goods and services, or otherwise indicating your consent, you agree to be bound by these Terms & Conditions.
By booking a cookery class with Atsuko’s Kitchen, you agree that:
1. BOOKING AND CLASSES
1.2 You will arrive at least 10 minutes ahead of the scheduled start time of your class, whether this be arriving in person for an in-person cooking class or connecting online for an online cooking class. Due to the importance of starting and continuing the class on time for all participants, and conducting a detailed health and safety briefing at the beginning of the class, we cannot allow persons who arrive after the scheduled start time to attend their scheduled cooking class. No refunds will be given to late arrivals as per our cancellation and rescheduling policy below.
1.3 You will wear practical clothing, including flat shoes that cover your toes, a minimal amount of jewellery and hair tied back where necessary.
1.4 You will not attend if you have been unwell within the 48 hours before your class. This is to protect all of our customers and staff as illnesses can be spread through food. Please note that our cancellation and rescheduling policy (below) will still apply if you are unwell as per those terms and conditions below, therefore, we suggest that you send someone in your place (as explained below).
In case you display a temperature over 38°C/100°F before the class/event starts you will not be admitted. The booking will be cancelled and therefore will be deemed non-refundable and non-transferable to a different class date.
1.5 You may be refused admission or asked to leave a class if we suspect that you are under the influence of alcohol or an illicit substance, are unwell or are engaging in inappropriate behaviour. No refunds or rescheduling will be offered in those circumstances.
1.6 You will follow all hygiene and safety procedures that we inform you about. You acknowledge, however, that whilst we will suggest health and safety measures, it is impossible for us to safeguard your health and safety at all times especially in an online class and you are ultimately responsible for your own health and safety.
1.7 You alone are responsible to ensure ingredients you purchase before an online cooking class are suitable for your own health needs, and safely transported, stored and (if applicable) prepared.
1.8 Following your class, you will follow all our instructions for the preparation, transportation, storage, reheating, cooking and consumption of meals.
1.10 Only paying guests will be permitted to be in the cookery school premises whilst classes are in progress or are permitted to view and/or hear online cooking classes.
1.11 Alcohol will only be served to those who are 18 and over. Proof of age will be required for all persons that attend our classes. You must consume any alcohol offered responsibly. You must ensure that any persons under 18 attending with you do not consume alcohol.
2. LIMIT OF LIABILITY
You will indemnify and hold us and our employees harmless from all claims, damages, liabilities and causes of action which may arise as a result of:
2.1 your preparation, storage, re-heating and consumption of food after your class.
2.2 any loss of personal property whilst on our premises.
2.3 any injuries or damages you sustain or, or that your guest or anyone affiliated with or connected with you, may sustain in connection with or resulting directly or indirectly from your or your guest’s, or affiliated or connected person’s, involvement in our cooking classes.
2.4 Our liability to you shall not exceed the total price charged for any classes you have paid for.
2.5 Nothing in these terms and conditions excludes our liability to you for personal injury or death caused by our negligence or any other losses which cannot be excluded or limited by applicable law (such as relating to the protection of your personal information)
2.6 We shall not be held liable for any type of injury, loss or damage that could be construed as arising from online classes. We do not take any responsibility for inappropriate engagement, use or application of information or instruction provided through online materials.
2.6 “Atsuko’s Kitchen” does not represent or warrant that any files obtained from or through our website or a linked website are free from computer viruses or other defects. We do not accept any liability for the presence of computer viruses or other defects. We do not warrant that “Atsuko’s Kitchen”’s website or any content will be available uninterrupted or error free or that defects will be corrected.
2.7 We do not accept any liability to you if we fail, or are interrupted or delayed in the performance of any obligation because of:
2.7.1the non-availability or failure of any telecommunications or computer services, systems, equipment or software operated or provided by you or any third party;
2.7.2 any other event not reasonably within our control.
2.8 If you book an online cooking class, we will send an ingredients list, equipment list and preparation guidelines to the email address you provide at the time of booking. It is your responsibility to pay for and ensure you have the ingredients and equipment required to participate in the online cooking
class. We are not liable to provide any refunds, exchanges, reschedule an online class, pay for the cost of ingredients or equipment, or liable in any other way to you if you are unable to fulfil those requirements.
2.9 If you book an online cooking class, it is your responsibility to ensure you have the technical capability (such as software and internet speed) to attend that class. We are not liable to provide any refunds, exchanges, reschedule an online class, provide technical support, or liable in any other way to you if you are unable to attend or participate fully in an online cooking class due to any technical issues.
2.10 Nothing in these terms and conditions is intended to affect your legal rights under the Consumer Rights Act 2015.
3. CANCELLATIONS and POSTPONEMENTS of INDIVIDUAL, GROUP AND ONLINE CLASSES as well as EVENTS
3.2 Class/event/online class bookings are non-refundable and non-transferable to a different class date.
3.3 In case of strict Government restrictions that require Classes and Events to be cancelled due to Covid-19 (i.e. Lockdown) you will be able to reschedule your booking. In the unfortunate event that you should be unable to attend due to a personal engagement, covid or self isolation as per government restrictions, we will be unable to reschedule your class. You may however send someone in your place: simply transfer the booking to a relative or a friend who is able to attend. And to cheer you up, we will send you the recipes of the day.
3.4 At any time no later than seven days before the date of a class/event/online class it may be possible to postpone a confirmed booking but only when you can mutually agree with us a new date for the booking.
4. GIFT VOUCHERS
4.1 Gift vouchers will be sent via email shortly after purchase. If you do not receive that email within 24 hours, please check your spam/junk mail folder and then contact us at firstname.lastname@example.org.
4.2 The gift voucher will be valid for 12 months from the date you purchased it. Please keep your receipt as proof of purchase in case of any queries. We cannot accept responsibility for lost or stolen voucher codes.
4.5 The gift voucher can be used for any scheduled class, even if it has been issued for a particular class.
4.4 Gift vouchers are non-refundable and non returnable and cannot be exchanged for cash.
4.5 If the class and any products purchased totals less than the value of the gift voucher amount, any balance will remain on the gift voucher and can be redeemed on our cooking classes and/or associated products. We cannot provide change for partly redeemed vouchers in the form of currency or credit or debit cards.
4.6 You may cancel a voucher within 14 days of purchasing it by contacting us at email@example.com in accordance with your statutory rights. Provided you have contacted us within 14 days of purchasing your voucher, we will refund you the value of the voucher that has not yet been used to book a class and, if you have used some or all of the voucher to book a class, we may only refund you according to our cancellation terms above.
5. PRIVATE EVENTS
5.1 Group bookings of a one-off event – confirmation and deposit payment
5.1.1 A deposit of 50% of the full price of the class/event/online class is required to confirm a booking. No booking exists if this deposit is not has not been received by us
5.1.2 A confirmation email will be sent to you to acknowledge receipt of the deposit and to confirm the booking. The confirmation email will state the date and time of the class/event/online class and the number of attendees.
5.2 Postponement of a confirmed booking
5.2.1 It is not possible to postpone a confirmed booking less than seven days before the confirmed date of a class/event. This is because food is ordered in advance of a class/event.
5.2.2 If a class/event is postponed a rescheduling fee of £80 will apply.
5.3 Increasing the number of attendees in a confirmed booking
5.3.1It is at our discretion whether or not to allow more attendees to join a confirmed booking.
5.3.2 If we can accommodate additional attendees, full payment for each additional attendee must be received before a confirmed booking is amended.
5.4 Decreasing the number of attendees in a confirmed booking1
5.4.1 Subject to the terms and conditions below, any communication to us that the number of attendees will be less than agreed by the confirmed booking must be in writing to be effective. Please email such communications to firstname.lastname@example.org
5.4.2 Whenever you inform us that the number of attendees will be less than agreed by the confirmed booking, we reserve the right to cancel the class/event/online class and issue any refund due according to the terms and conditions stated below. We reserve this right because a reduction in the number of attendees may result in the class/event/online class becoming unprofitable in our view. We will try to accommodate your desired changes to a confirmed booking but this may not always be possible.
5.4.3 At any time no later than fifteen days before the date of a class/event/online class, if you notify us of a reduction of the number of attendees for a confirmed booking, a pro rata refund will be given based on the number no longer attending. For example, if the confirmed booking is for twenty attendees and the number is reduced by two, 10%, i.e. 2/20, of the deposit will be refunded (less an administration fee, see term 11 below).
5.4.4 At any time no later than fifteen days before the date of a class/event/online class, if you notify us of a reduction of the number of attendees for a confirmed booking, an administration fee of £80 will apply if the reduction in number of attendees represents 10% or more of the original number of attendees.
5.4.5 In the period from fourteen days up to and including seven days before a class/event/online class, if you to reduce the number of attendees of a confirmed booking and we do not cancel the class/event/online class, a 50% deposit for each person no longer attending will be withheld.
5.4.6 In the period from fourteen days up to and including seven days before a class/event/online class, if you reduce the number of attendees of a confirmed booking and as a result we cancel the class/event/online class, a 50% deposit for the entire class/event/online class will be withheld.
6.1 Regarding the deposit required, see term 1 above.
6.2 Full payment for a booking must be received at least seven days before the class/event/online class. If full payment is not received by seven days before the class/event/online class, we reserve the right to cancel the booking and withhold a 50% deposit.
6.3 If full payment has not been received at least seven days before class/event/online class, then a late payment penalty of 10% of the outstanding amount will be charged. However, a late payment penalty will not be charged for new bookings accepted less than seven days before class/event/online class (a “short notice booking”). Full payment is required to confirm a short notice booking. A confirmation email will be sent to you to acknowledge receipt of full payment and to confirm the booking.
6.4 The final amount payable will be calculated based on the actual number of attendees or the final number of attendees in the confirmed booking – whichever is greater.
6.5 No allowance or refund will be made for food, beverages, supplies or services that are not used or consumed at the class/event/online class.
6.6 We reserve the right to increase our prices due to factors beyond our reasonable control. For example, supplier price increases such as venue hire, equipment hire, flowers, transportation and VAT charged by our suppliers.
6.7 If you have an invoice query, you must notify us within seven days of the invoice date. You are not entitled to withhold payment of any undisputed part of the charges in connection with any dispute or query.
6.8 Any final invoice issued must be paid within thirty days of invoice date.
7. OTHER TERMS AND CONDITIONS
7.1 We are not liable for any failure to provide a room, service or facility due to circumstances beyond our reasonable control.
7.2 The refund terms are designed to compensate for venue, staff and ingredient costs incurred or committed to in advance of the date of a confirmed booking.
8.1 We will comply with all applicable health and safety legislation and appropriate UK Government guidance in relation to COVID-19. Listed below some of the steps we will take to prevent the spread of Covid19:
8.1.1 Ensure 1 metre social distancing between employees and customers with risk mitigation where 2 metres is not viable.
8.1.2 All PPE equipment issued to our staff is Government approved.
8.1.3 Reduce the number of attendees per class to 5.
8.1.4 Deny admission to anyone displaying a temperature over 38°C/100°F.
8.1.5 Ask clients to provide some personal details to comply with the Government’s ‘Track and Trace’ program. This data will only be used in the event of a case of coronavirus. This data will be stored in line with GDPR regulations and deleted after 21 days.
8.1.6 Enhanced sanitisation with government approved sanitisers.
8.2 We cannot be held responsible for acts of individuals or participants in conflict with current Government guidelines.
8.3 We will not be held liable for any potential spread of Covid19 on the premises during classes or otherwise.
8.4 Our cancellation policy will apply to cancellations due to Covid19 as well.
9. COPYRIGHT AND USE OF MATERIALS
9.1 Copyright of classes material: all classes provided by us are the property of “Atsuko’s Kitchen” solely, and may not be reused or distributed in any way unless written consent from “Atsuko’s Kitchen” has been given.
9.2 All content and materials are for authorised personal use only. Unauthorised use and sharing are strictly prohibited.
9.3 Class times, materials and passwords may not be shared with others and are the property of “Atsuko’s Kitchen”.
9.4 You must have a video camera in operation at the start of the meeting, so that the host can verify who you are, otherwise you will not be able to enter the meeting ‘room’.
9.5 You must not attempt in any way to record the class and you must not invite others into the meeting at any time.
10.1 If any of these terms are determined to be illegal, invalid or otherwise unenforceable then the remaining terms shall remain in full force and effect.
10.2 These terms, together with the service specific additional terms, shall be governed by and interpreted in accordance with the laws of England.