Terms and Conditions

Terms and Conditions for Group Bookings of a One-off Class or EventBooking confirmation and deposit 

  1. A deposit of 50% of the full price of the class/event is required to confirm a booking. No booking exists if this deposit is not received.
  2. A confirmation email will be sent to you to acknowledge receipt of the deposit and to confirm the booking. The confirmation email will state the date and time of the class/event and the number of attendees.

Postponement of a confirmed booking

  1. At any time no later than seven days before the date of a class/event it may be possible to postpone a confirmed booking but only when you can mutually agree with us a new date for the booking.
  2. It is not possible to postpone a confirmed booking less than seven days before the confirmed date of a class/event. This is because food is ordered in advance of a class/event.
  3. If a class/event is postponed a re-scheduling fee of £80 will apply.

Increasing the number of attendees in a confirmed booking 

  1. It is at our discretion whether or not to allow more attendees to join a confirmed booking.
  2. If we can accommodate additional attendees, full payment for each additional attendee must be received before a confirmed booking is amended.

Decreasing the number of attendees in a confirmed booking1

  1. Subject to the terms and conditions below, any communication to us that the number of attendees will be less than agreed by the confirmed booking must be in writing to be effective. Please email such communications to classes@atsukoskitchen.com
  2. Whenever you inform us that the number of attendees will be less than agreed by the confirmed booking, we reserve the right to cancel the class/event and issue any refund due according to the terms and conditions stated below. We reserve this right because a reduction in the number of attendees may result in the class/event becoming unprofitable in our view. We will try to accommodate your desired changes to a confirmed booking but this may not always be possible.
  3. At any time no later than fifteen days before the date of a class/event, if you notify us of a reduction of the number of attendees for a confirmed booking, a pro rata refund will be given based on the number no longer attending. For example, if the confirmed booking is for twenty attendees and the number is reduced by two, 10%, i.e. 2/20, of the deposit will be refunded (less an administration fee, see term 11 below).
  4. At any time no later than fifteen days before the date of a class/event, if you notify us of a reduction of the number of attendees for a confirmed booking, an administration fee of £80 will apply if the reduction in number of attendees represents 10% or more of the original number of attendees.
  5. In the period from fourteen days up to and including seven days before a class/event, if you to reduce the number of attendees of a confirmed booking and we do not cancel the class/event, a 50% deposit for each person no longer attending will be withheld.
  6. In the period from fourteen days up to and including seven days before a class/event, if you reduce the number of attendees of a confirmed booking and as a result we cancel the class/event, a 50% deposit for the entire class/event will be withheld.

Cancelling a confirmed booking2

  1. Subject to the terms and conditions below, any communication to us that you wish to cancel a confirmed booking must be in writing to be effective. Please email such communications to classes@atsukoskitchen.com
  2. At any time no later than fifteen days before the date of a class/event, if you cancel a confirmed booking, the deposit received will be refunded less an administration fee of £80.
  3. In the period from fourteen days up to and including seven days before a class/event, if you cancel a confirmed booking, a 50% deposit for the entire class/event will be withheld.
  4. No refunds will be given if you cancel or reduce the number of attendees of a confirmed booking less than seven days before a class/event.
  5. If a class/event is cancelled due to any circumstances beyond our reasonable control (e.g. adverse weather conditions, travel disruption) we will try to agree with you a suitable date to reschedule the class/event. If a suitable date cannot be agreed we reserve the right to charge a portion of the full price or to hold back any advance payment to cover costs incurred.

Payment

  1. Regarding the deposit required, see term 1 above.
  2. Full payment for a booking must be received at least seven days before the class/event. If full payment is not received by seven days before the class/event, we reserve the right to cancel the booking and withhold a 50% deposit.
  3. If full payment has not been received at least seven days before class/event, then a late payment penalty of 10% of the outstanding amount will be charged. However, a late payment penalty will not be charged for new bookings accepted less than seven days before class/event (a “short notice booking”). Full payment is required to confirm a short notice booking. A confirmation email will be sent to you to acknowledge receipt of full payment and to confirm the booking.
  4. The final amount payable will be calculated based on the actual number of attendees or the final number of attendees in the confirmed booking – whichever is greater.
  5. No allowance or refund will be made for food, beverages, supplies or services that are not used or consumed at the class/event.
  6. We reserve the right to increase our prices due to factors beyond our reasonable control. For example, supplier price increases such as venue hire, equipment hire, flowers, transportation and VAT charged by our suppliers.
  7. If you have an invoice query, you must notify us within seven days of the invoice date. You are not entitled to withhold payment of any undisputed part of the charges in connection with any dispute or query.
  8. Any final invoice issued must be paid within thirty days of invoice date.

Other terms and conditions

  1. We are not liable for any failure to provide a room, service or facility due to circumstances beyond our reasonable control.

1 The refund terms are designed to compensate for venue, staff and ingredient costs incurred or committed to in advance of the date of a confirmed booking.

2 The refund terms are designed to compensate for venue, staff and ingredient costs incurred or committed to in advance of the date of a confirmed booking.

Gift vouchers:
Gift vouchers will be sent via email within few days of your order. The gift voucher will be valid for 12 months from the date you purchased. The gift voucher also can be used for any scheduled classes even it has stated a particular class.
Gift vouchers are non-refundable and non returnable or cannot be exchanged for cash.